Healthcare & Human Service Consulting Group, LLC
Last Updated: 29 November 2025
1. Introduction
Healthcare & Human Service Consulting Group, LLC (“H&HS Consulting Group,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency regarding how we collect, use, store, and disclose information. This Privacy Policy applies to all visitors to our website, www.hhsconsultingroup.com, and to users of our AI-enabled chatbot powered by Tidio/LyroAI (“AI Chatbot”).
By using our website or interacting with our chatbot, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following categories of information through website interactions, forms, analytics tools, and the AI Chatbot:
A. Personal Information Provided by You
- Name
- Email address
- Phone number
- Organization or employer
- Position or professional role
- Any content you submit via the chatbot or contact forms
B. Automatically Collected Information
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on site
- Click behavior
- Chat session timestamps
C. AI Chatbot–Generated Data
The AI Chatbot may collect:
- Chat transcripts
- Inquiry content
- Metadata related to tone, keywords, and interaction patterns
- Conversation summaries
- Tags, categories, or labels assigned during AI processing
3. How We Use Your Information
We use your information for the following purposes:
- Responding to your inquiries
- Scheduling consultations and follow-up
- Providing general information about H&HS Consulting services
- Providing information about ShieldForce for Healthcare cybersecurity products
- Improving chatbot accuracy and performance
- Improving our website, user experience, and marketing performance
- Conducting analytics
- Sending updates, marketing materials, and newsletters
- Maintaining security, fraud prevention, and compliance
We do not use chatbot interactions for automated decision-making or profiling.
4. AI-Specific Disclosures
A. Automated Responses
Our AI Chatbot uses machine learning to generate automated responses. These responses:
- May not always be accurate
- Are for general informational purposes only
- Do NOT constitute legal, clinical, cybersecurity, or business advice
B. Human Review
AI interactions may be reviewed by authorized H&HS staff for:
- Quality assurance
- Training
- Error correction
- Service improvement
C. Restrictions
Users must not submit:
- Personal health information (PHI)
- Social Security numbers
- Account numbers
- Sensitive financial information
- Confidential business information
D. Chatbot Does Not Collect HIPAA Data
Our chatbot is not HIPAA-compliant.
5. How We Share Information
We may share data with:
- Tidio / LyroAI (AI chatbot provider)
- CRM or marketing software providers
- Email and communication platforms
- Website analytics providers (e.g., Google Analytics)
- ShieldForce (only with explicit permission)
- IT and cloud security providers
- Service vendors who support our business operations
We do not sell personal information.
6. Cookies & Tracking Technology
Our website uses cookies and tracking technologies to improve user experience and support chatbot functionality. Users may disable cookies, though site performance may be affected.
7. Data Retention
We retain data only as long as necessary for:
- Providing services
- Meeting legal obligations
- Maintaining business records
- Improving AI performance
Chat logs may be retained for up to 18–36 months unless deletion is requested sooner.
8. Security Measures (Massachusetts 201 CMR 17.00 Compliance)
We maintain a Written Information Security Program (WISP) and implement:
- Encryption of data in transit
- Access controls
- Multi-factor authentication
- Secure storage of electronic files
- Vendor risk assessments
- Firewalls and intrusion detection
- Regular security reviews
9. Children’s Privacy
This site is not intended for children under age 13. We do not knowingly collect data from minors.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your data
- Request correction or deletion
- Opt-out of marketing communications
- Limit data sharing
- Request a copy of your information
Please contact: admin@hhsconsultingroup.com
11. Changes to This Policy
We may update this Policy periodically. Changes take effect upon posting.