Healthcare & Human Service Consulting Group, LLC
Last Updated: 11 November 2026
1. Introduction
Healthcare & Human Service Consulting Group, LLC (“H&HS Consulting Group,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency regarding how we collect, use, store, and disclose information. This Privacy Policy applies to all visitors to our website, www.hhsconsultingroup.com, and to users of our AI-enabled chatbot powered by Tidio/LyroAI (“AI Chatbot”).
This Policy explains our information practices; visiting the website does not by itself constitute consent to every use of information. Separate choices and any consent required by applicable law apply to the relevant activity. Our consulting services are offered to organizations in the United States.
2. Information We Collect
We may collect the following categories of information through website interactions, forms, analytics tools, and the AI Chatbot:
A. Personal Information Provided by You
- Name
- Email address
- Phone number
- Organization or employer
- Position or professional role
- Any content you submit via the chatbot or contact forms
B. Automatically Collected Information
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on site
- Click behavior
- Chat session timestamps
C. AI Chatbot–Generated Data
The AI Chatbot may collect:
- Chat transcripts
- Inquiry content
- Metadata related to tone, keywords, and interaction patterns
- Conversation summaries
- Tags, categories, or labels assigned during AI processing
D. Grant Readiness Assessment
Our complimentary assessment collects contact and organization information, self-reported organizational responses, and follow-up and research preferences through Google Forms. Responses are stored in Google Forms and a linked Google Sheets response and scoring workbook. Automated scoring and an internal email notification support review by H&HS Consulting Group. Participants are not automatically emailed scores or booking links. We may contact you about an optional debrief in accordance with your stated preferences. Research and benchmarking permission is a separate, optional choice in the form.
Do not submit patient or client names, protected health information, Social Security numbers, financial account credentials, passwords, or unnecessary sensitive personal information. The assessment is informational and does not guarantee funding, a consultation, or eligibility for a grant.
3. How We Use Your Information
We use your information for the following purposes:
- Responding to your inquiries
- Scheduling consultations and follow-up
- Providing general information about H&HS Consulting services
- Providing information about ShieldForce for Healthcare cybersecurity products
- Improving chatbot accuracy and performance
- Improving our website, user experience, and marketing performance
- Conducting analytics
- Sending updates, marketing materials, and newsletters
- Maintaining security, fraud prevention, and compliance
We do not use chatbot interactions for automated decision-making or profiling.
4. AI-Specific Disclosures
A. Automated Responses
Our AI Chatbot uses machine learning to generate automated responses. These responses:
- May not always be accurate
- Are for general informational purposes only
- Do NOT constitute legal, clinical, cybersecurity, or business advice
B. Human Review
AI interactions may be reviewed by authorized H&HS staff for:
- Quality assurance
- Training
- Error correction
- Service improvement
C. Restrictions
Users must not submit:
- Protected health information (PHI)
- Social Security numbers
- Account numbers
- Sensitive financial information
- Confidential business information
D. Do Not Submit Health Information
Our chatbot is not HIPAA-compliant.
5. How We Share Information
We may share data with:
- Tidio / LyroAI (AI chatbot provider)
- HubSpot (CRM, marketing, and website tracking services)
- Email and communication platforms
- Google Analytics (website measurement), Google Ads and Meta (advertising and campaign measurement), and Google Forms and Google Sheets (assessment collection, storage, and scoring)
- ShieldForce (only with explicit permission)
- IT and cloud security providers
- Service vendors who support our business operations
We do not sell personal information for money. Advertising technologies may disclose online identifiers and browsing information to advertising providers in ways that applicable privacy laws define as sale, sharing, or targeted advertising. You can opt out through Your Privacy Choices.
6. Cookies & Tracking Technology
Our website uses cookies and similar technologies for site functionality, chatbot services, analytics, and advertising. Google Analytics measures visits and interactions, including clicks from the assessment page to Google Forms. Google Ads and Meta support advertising and campaign measurement; HubSpot supports marketing and website tracking. These services may receive device and browser information, page URLs, online identifiers, and interaction data, subject to your privacy choices. Reporting completed assessments from our scoring workflow to Google Analytics is not currently enabled.
Your choices: Optional Statistics and Marketing cookies require your consent on this website. You may accept, deny, or manage categories in the consent banner. Return to Your Privacy Choices / Cookie Preferences using the permanent links at the bottom of our pages to review or change your choice. Withdrawing Marketing consent reloads the page to stop previously loaded marketing scripts. Functional cookies remain available for essential site features.
Browser privacy signals: We configure our consent system to respect Global Privacy Control (GPC) and Do Not Track. When a recognized signal is active, the consent prompt may be suppressed because the browser has already communicated an opt-out. GPC is treated as a denial of Marketing cookies, including advertising-related sale or sharing, for that browser. The privacy-choice page remains available and explains detected browser signals. This browser choice does not automatically identify you across other devices or apply to information you separately submit to us.
You do not need an account, name, or email address to opt out of optional website cookies. You can still browse our services and access the assessment after opting out. Cookie preferences are separate from newsletter subscriptions, assessment follow-up preferences, and privacy requests concerning information already submitted.
Rejecting cookies does not prevent every technical request or all data processing. Google consent mode may send cookieless signals when consent is denied. Previously stored cookies may remain until they expire or you remove them in your browser. External services, including Google Forms, have their own privacy practices. See our cookie inventory and opt-out preferences and how Google uses information from sites and apps that use its services. Contact admin@hhsconsultingroup.com for help exercising your choices.
7. Data Retention
We retain data only as long as necessary for:
- Providing services
- Meeting legal obligations
- Maintaining business records
- Improving AI performance
Chat logs may be retained for up to 18–36 months unless deletion is requested sooner.
8. Information Security Governance
We maintain a Written Information Security Program (WISP). Our written policies require access restrictions, multi-factor authentication, encryption of sensitive information in transit and at rest, personnel training, vendor security evaluations, and incident reporting. The Principal Consultant oversees these requirements. No method of transmission or storage is completely secure, and this policy is not a certification that every system or provider meets every security standard.
9. Children’s Privacy
This site is not intended for children under age 13. We do not knowingly collect data from minors.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your data
- Request correction or deletion
- Opt-out of marketing communications
- Limit data sharing
- Request a copy of your information
Please contact: admin@hhsconsultingroup.com
11. Changes to This Policy
We may update this Policy periodically and identify the revision date above. Where required, we will provide additional notice or obtain consent before materially changing how previously collected information is used.